- Frequently Asked Questions (FAQ)
1) When will my order ship?
Items that do not read "In Stock" in the shopping cart are currently not in stock. Estimated shipping time is provided for out of stock items in your cart. Your order will ship when all items are available.
2) How do I make a return or exchange?
Fill out the Yellow Packing Slip that came with your order. Any shipments coming from the manufacturer will not have this form. Please include your name and phone number on the return form. Also, mark the return or exchange box with a description of the item you need to exchange or other necessary comments in the box provided. For exchanges include a style number, size, color, width (for shoes only), and quantity in the comments box. You may use the shipping label provided at the bottom of the return form or send the return/exchange to:
116 W. Main St. Ottawa,
If you have any questions regarding your return or exchange you may contact us via e-mail at email@example.com. Or call us toll-free at 1-877-523-6390.
2a) I don't have a return form or packing slip.
Email firstname.lastname@example.org and we can email you a blank one to print. Please include the usual like name, phone#, order#, and comments. Or, click here to download this form: RETURN FORM
3) How do I contact Gustwiller's?
Visit our customer service page - Click Here
4) What is Gustwiller's Clothing?
We are a small, independent clothing store that offers online select items found in our Ottawa, Ohio store. Since 1947 our family has strived to serve our customers with honesty and integrity. It is our goal to build on our long tradition of "Friendly, Small Town Service." We will do everything possible to make you a satisfied customer and that is our pledge to you.
5) How do I cancel my order?
Due to our automated system, please contact customer service to cancel your order. There is no option for this online.