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GUSTWILLER'S RETURN AND EXCHANGE POLICY
Returns or exchanges must have all original packaging and manufacturer's tags to
receive a full refund. Items returned without manufacturer's tags or
original packaging will be assessed a restocking fee at our discretion.
Altered merchandise cannot be returned. All items including any defective
merchandise need to be returned
within 30 days. All defective goods will be inspected by Gustwiller's
Clothing, Inc.
Worn shoes are not returnable, unless defective. Shoes that you return or
exchange must be in the condition that you received them and in the original
box. Please do not use the shoe box for packing. Please put a bag over the shoe box or place in another shipping box. We will not accept shoes back with shipping labels or tape on the original shoe box. Gustwillers does not guarantee wear or tear or any damage unrelated to the
shoe manufacturer.
Returned or exchanged items must be sent pre-paid freight. Return
shipping charges are at your expense. Returned merchandise will be
credited to your original form of payment. For most returned orders
receiving free freight, a minimum of $6.95 will be deducted from the amount of
your refund. If unreturned remaining merchandise totals over $75.00,
freight will not be deducted from your refund. For exchanges, actual
charges or a minimum of $6.95 will be applied to your original form of payment
to ship the exchanged merchandise. If you paid by check and need to
exchange merchandise, please call 1-877-523-6390 to determine shipping costs.
You will need to enclose a check for the amount given to cover shipping your
exchange.
Upon receipt of your return we will notify you via e-mail (if on record or
provided) the status of your return or exchange.
HOW TO RETURN OR EXCHANGE
Fill out the Yellow Packing Slip that came with your order. Any
shipments coming from the manufacturer will not have this form. Please
include your name and phone number on the return form. Also, mark the
return or exchange box with a description of the item you need to exchange or
other necessary comments in the box provided. For exchanges include a
style number, size, color, width (for shoes only), and quantity in the comments box.
You may use the shipping label provided at the bottom of the return form or send the
return/exchange to:
Gustwiller’s Inc.
Attn: Returns/Exchanges
116 W. Main St.
Ottawa, OH 45875
If you have any questions regarding your return or exchange you may contact
us via e-mail at
support@gustwillers.com. Or call us toll-free at 1-877-523-6390.
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