FAQ

Items that do not read "In Stock" in the shopping cart are currently not in stock. Estimated shipping time is provided for out of stock items in your cart. Your order will ship when all items are available.

Fill out the Yellow Packing Slip that came with your order. Any shipments coming from the manufacturer will not have this form. Please include your name and phone number on the return form. Also, mark the return or exchange box with a description of the item you need to exchange or other necessary comments in the box provided. For exchanges include a style number, size, color, width (for shoes only), and quantity in the comments box. You may use the shipping label provided at the bottom of the return form or send the return/exchange to:

Gustwiller’s Inc.
Attn: Returns/Exchanges
116 W. Main St. Ottawa,
OH 45875

If you have any questions regarding your return or exchange you may contact us via e-mail at [email protected]. Or call us toll-free at 1-877-523-6390.

Email [email protected] and we can email you a blank one to print. Please include the usual like name, phone#, order#, and comments. Or, click here to download this form: RETURN FORM

Visit our customer service page - Click Here

We are a small, independent clothing store that offers online select items found in our Ottawa, Ohio store. Since 1947 our family has strived to serve our customers with honesty and integrity. It is our goal to build on our long tradition of "Friendly, Small Town Service." We will do everything possible to make you a satisfied customer and that is our pledge to you.

Due to our automated system, please contact customer service to cancel your order. There is no option for this online.