Free Shipping & Exchanges | Orders Over $50
* Items marked "All Sales Final" may not be returned at any time.
Return and Exchange Policy
Our free shipping & exchange policy applies to the lower 48 states only with standard service.
Returns or exchanges must have all original packaging and manufacturer's tags to receive a full refund. Large bulk shipments or items returned without manufacturer's tags or original packaging will be assessed a restocking fee at our discretion. Altered merchandise cannot be returned. All items including any defective merchandise needs to be returned within 30 days. Exception: For orders shipped between November 1st - November 30th the return deadline is extended to January 31. All defective goods will be inspected by Gustwiller's Clothing, Inc.
Worn shoes are not returnable, unless defective. Shoes that you return or exchange must be in the condition that you received them and in the original box. Please do not use the shoe box for packing. Please put a bag over the shoe box or place in another shipping box. We will not accept shoes back with shipping labels or tape on the original shoe box. Gustwillers does not guarantee wear or tear or any damage unrelated to the shoe manufacturer.
Returned or exchanged items must be sent pre-paid freight. Return shipping charges are at your expense. Returned merchandise will be credited to your original form of payment. For exchanges, actual charges or a minimum of $9.95 will be applied to your original form of payment to ship the exchanged merchandise if the value of exchanged merchandise is below $50.
Upon receipt of your return we will notify you via e-mail (if on record or provided) the status of your return or exchange.
How to Return or Exchange
Fill out the Packing Slip that came with your order. Any shipments coming from the manufacturer will not have this form. Please include your name and phone number on the return form. Also, mark the return or exchange box with a description of the item you need to exchange or other necessary comments in the box provided. For exchanges include a style number, size, color, width (for shoes only), and quantity in the comments box. You may use the shipping label provided at the bottom of the return form or send the return/exchange to the address below.
116 W. Main St.
Ottawa, OH 45875
If you have any questions regarding your return or exchange you may e-mail us [email protected]. Or call us toll-free at 1-877-523-6390.
To download a blank Return/Exchange form CLICK HERE